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Return & Refund Policy

Low Seat Hoong Sdn Bhd's delivery team will confirm the quantity of the items on the spot with customers, and then get the customers signature to sign on the Invoice as confirmation of receiving the goods/products is in the correct quantity. Hence, customer MUST confirm with the driver that the quantity of the items are correct, as we are not responsible if your shipment is lost after confirmation of the quantity of the items by the customer.

 

The returned goods/products will be checked with the receipt together and the goods should be in good condition. The packaging should also be in original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund.

 

Once we have checked and confirm the goods/products is eligible for return, customer will received their refund within 7-14 working days after the confirmation.

Please return your purchase to the following address:
Low Seat Hoong Sdn Bhd
1, 3, 5 & 7, Jalan 2,
Pandan Indah Industrial Park,

55100 Kuala Lumpur.

Please contact us at sales@lowseathoong.com or WhatsApp +6012-722 8569  if you have any questions or doubts.